At Lane Drop, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or use our services.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with Lane Drop:

Personal Information:

• Name

• Email address

• Phone number

• Billing address

• Pickup and drop-off locations

• Flight information (for airport transfers)

• Special service requests

Payment Information:

We may collect payment information when you book a ride, but we do not store credit card details. All transactions are processed securely through third-party payment processors.

Usage Data:

We may collect non-personal information such as browser type, IP address, pages visited, and time spent on our website for analytics and performance improvement.

2. How We Use Your Information

We use the information collected to:

• Process and confirm ride reservations

• Communicate with you regarding your booking

• Provide tailored chauffeur services

• Send service updates, confirmations, or billing information

• Respond to inquiries and customer support requests

• Improve our website, services, and customer experience

• Comply with legal or regulatory requirements

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Sharing Your Information

Your personal information may be shared with:

• Chauffeurs or operational staff responsible for fulfilling your service

• Payment processors and financial institutions for secure billing

• Legal authorities, if required by law or to protect our legal rights

All third-party providers are required to uphold data protection standards and use information solely for service-related purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information. This includes the use of secure servers, encrypted communications (SSL), access control, and staff training.

While we strive to safeguard your data, no system is 100% secure. You use our services at your own risk and are encouraged to contact us if you suspect any misuse of your data.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your browsing experience and analyze site performance. Cookies help us understand which services are of most interest to users and improve usability.

You can manage cookie preferences through your browser settings.

6. Your Rights & Choices

Depending on your location, you may have rights under applicable privacy laws, including the right to:

• Access the personal data we hold about you

• Request corrections or updates to your information

• Request deletion of your personal data

• Withdraw consent for processing (where applicable)

To make a request, please contact us using the details below.

7. Third-Party Links

Our website may include links to external websites (e.g., partner hotels or social media). We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal data, please contact us, and we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date.10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Lane Drop
Seattle, WA